5. Will you send all my mail individually or combine them into a single parcel?
We will send you mail individually, unless you choose the bulk mail delivery service. However, you can ask us to consolidate all your mail into one parcel saving you money! Ideal at Christmas, when you buy loads of small presents, and we can package into one.
6. What if I only want to use you for a one-off or just a few weeks?
99% of our clients use us from 6 months to a year onwards. We don't normally accept one-offs or clients just looking to use us for a few weeks as the cost of creating an account is financially prohibitive, and then the hassle of cancelling everything and writing to everyone.
But we are open and friendly. If you just want us for a one-off, or an annual minimum use, then contact us and we will quote you for a one-off price.
For example: government agency registration/handling we can do as an annual price from just £50 pa.
We think it is better to work on mutual trust and respect!
7. How long can you store my mail in the given UK mail address?
We can store your mail as long as you want. However, after one month you will be charged for keeping the mail stored at myUKpost. Please go through our pricing page to find more details about our charges.
8. Can I receive my mail when I am travelling?
Of course, we will scan your mail and send it to an alternative email address when you are traveling. Just log onto your control panel and tell us the new or temporary email address.
9. Are my personal details kept confidential? Don’t you pass them onto any third party?
We make sure that your personal details are kept confidential and secure. We never allow any third party an unauthorised access to them. Take a look at our privacy policy to get a clear idea about it. Obviously we are not responsible for the content held on your own PC/server/email accounts.
As of May 2018, we have implemented and will abide by the EU GDPR directive.
10. Will my mail be safe when it’s in your possession?
Your mail items will always be safe and secure as they are stored offline in our file storage system for enhanced security. All our staff are vetted and experienced in handling confidential material. We carry well in excess of the UK requirements for insurance and liability to protect you.
A lot of clients ask us about using our address for their bank and credit cards. We always say that all the main banks now issue statements online, so there is no need for us to receive paper statements.
However, there are two times that you may need us:
1. You are overseas and your cards are lost or stolen. By getting them sent to us the next day, we can then send the new cards onto you the following day so your holiday isn't ruined. Try getting a UK bank to send next day to the Greek Islands in August. Your insurance will probably pay for the courier fees.
2. You are coming home and need a mortgage. Virtually all the UK lenders will want the last three months' original statements, so no worries, just get three months sent to us and we will forward them to you (even unopened, providing warned in advance).
As the famous meerkat says:
"Simples!"
11. How much do I need to pay for a myUKpost account and its mail forwarding services?
Please go through our pricing page and find out sign up charges and mail forwarding rates to your country.
All our clients pay a monthly subscription fee of £20 (plus VAT within the EU). Also, we require a deposit of £40 to be held against any future charges, such as scanning, postage, storage etc.
All deposits are refundable on cancellation. Once the balance on deposit, reaches £5, then we will automatically top it up, to £40 via Paypal or Barclaycard (any Visa, Mastercard, AMEX).
If you feel that this amount is too low, then we can change this amount, subject to separate written confirmation from you, same in return if you feel £40 is too high.
Just call us for further info. We want your business, and will do our best to accommodate all needs.
All our payments are processed via Paypal. All auto-tops are processed via Paypal References Transactions and can be cancelled at anytime without penalties.
For our shopping service and forwarding of valuable goods/documents we reserve the right to insist on payment of cleared funds via credit into our bank accounts, in the UK. If this cannot be provided, and we are in receipt of goods we will return to the supplier.
For the purpose of clarifying a scanned item/document, we class this as a loose leaf A4 page, not stapled and not A3 folded, we reserve the right to charge a handling fee to de-staple and slice A3 to A4.
When myUKpost is providing addresses for the maintenance of services such as driving licences and other forms of ID, we insist on the subscription be maintained whilst you are using our address. Upon cancellation of our services, we reserve the right to notify any/all authorities of the ceasing of the use of our address services.
myUKpost do not store any credit/debit card details on or offline.
You can cancel anytime, via your control panel, email to cancel@myukpost.com or by contacting Paypal or Barclaycard direct.
12. How fast can I start to use my address after creating a sign up?
We set up your account within an hour of getting your details and ID, so that you can start using it as soon as possible. If we require any additional documentation, we will contact you. Our priority is to get you up and running first and fast.
By law, we are required to send you the below questionnaire that must be returned with 14 days, if you are forming a company and/or a bank account, we cannot start the process until this is returned.
13. How can I contact you?
We aim to be contactable 24/7/365, especially in emergencies. Our offices are open 10am-10pm GMT but we always receive emails, so whether you want to call, email or Skype "myUKpost" we are there. Our emergency SMS/tel number is +44 7773 446666 and our duty manager always has this number on call. Look at our "contact us" page for full details.
14. Is there any limitation on what mail items I can receive at my UK address?
We don’t accept anything that is dangerous or illegal. Contact us in advance if you are not sure. Please remember that if we receive anything that we deem in breach, we reserve the right to open and check the contents, and call the relevant authorities. We reserve the right to withhold items to ensure that all invoices are paid in full with ourselves and suppliers. If credit cards/Paypal have been used then we reserve the right to insist on cleared/irretrievable funds. If we discover anything suspicous or in our opinion mis-use of the address service, then we reserve the right to immediately close the account, without any refunds. Our decision to close any account is final.
15. Where can I get information about the items that I’m not supposed to import into my country?
You can call us, look at the main global couriers websites such as FEDEX, DHL, UPS etc for their policies, or contact your local customs office. We are not responsible for illegal/banned products. Remember what might be legal in the sending country, might be illegal in the receiving country, so check in advance. We are not prudes, so providing it is legal at both ends we don't care. We can even offer a discreet packaging service ideal to stop nosey kids at Christmas, or that special Valentine's present!
16. What is your cancellation policy?
As mentioned in our Terms and Conditions, you can cancel at anytime. All you need to do is log on through your control panel, and send a message through the contact us/cancel ticket system. Any funds that are owing on your deposit account, will be refunded straight away. To prevent fraud, this is the only means that we can accept cancellation, as this way is trackable.
Please also note that it is your responsibility to also cancel the recurring payment profile if you have used Paypal.
Please note that if you have used any of our addresses for registering with Banks, Credit Cards, DVLA, DWP, Passport Agency etc, that upon cancellation we will inform them that you are no longer are using/at, care/of our address. The cost to write to these agencies are covered in our price list.
Please also check point 6, regarding minimum use.
Distance Selling Rules 2000: we totally respect and will honour the distance selling rules for all clients within the EU. The commencement date of service shall be the date that we notify the client their unique address, and for 7 business days from this point. However the moment that you 'start to use' our services, then these rights are waived. Note: 'start to use' is defined as when we accept, via email, your submission of your compliance and ID documents.
We reserve the right to withhold any deposits paid, if you cancel within 6 months of registration. This is to cover the high costs of creating an account, i.e. checks and references, and to prevent fraudulent applications.
17. Junk Mail/Bulky Policy?
We try to keep our costs down by applying common sense, so please tell us if there is a letter or marketing material that you want in advance. If we think something is junk we will bin it and any doubts we will copy the first page and send it to you, if you dont reply within 7 days we will bin it.
All our staff are trained for applying common sense, and we are not scared of the phone. Like most web based businesses we are real humans, any doubt we will contact you free of charge and ask for your instructions. We are not going to slice a 50 page glossy mag into pages just to eat your credit. We will call you, remember that we only charge from 10p per page unlike everyone else.
18. What is your VAT rules?
By law we have to charge VAT for clients who live within the European Union. We are VAT registered, our number is 131 5911 38. It is important that you notify us of changes of addresses, especially if you are moving back into the EU zone.
It is where you reside, not where your bills are sent that is important. For businesses within the EU we reserve the right to still charge VAT, and provide a full VAT receipt for you to reclaim from your own VAT authority.
